Returns and Exchanges Policy

To arrange a return or report a problem with your order just sign into your account and follow the steps, alternatively you can call us and one of our Customer Service Team will be happy to resolve your query.

I have received a damaged item, what shall I do?

We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting the Customer Service Team on 0300 124 0371 or alternatively, please email orders@nutrivend.co.uk, referencing the order number, includes the item/s you’d like to return and state the reason for the return, this will then generate a ticket to the Customer Service Team, and they will be in touch in regard to the solution/outcome.

In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by the Customer Service Team.

I have received an incorrect item, what shall I do?

If you have received an incorrect item in your order, please let Customer Services know as soon as you can on 0300 124 0371 or alternatively, please email orders@nutrivend.co.uk, referencing the order number, which includes the item/s you’d like to raise a query on and state the reason as ‘incorrect item’ and advise what you have received instead, this will then generate a ticket to the Customer Service Team, and they will be in touch in regard to the solution/outcome. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.

I have an item missing from my delivery, what shall I do?

If you have received a short delivery, before contacting the Customer Service Team please check your order confirmation to see if the item has been shipped, if this does not appear on the confirmation this can be due to it being out of stock. You can subscribe to emails to advise when products of interest are back in stock. If your missing item/s shows on your order confirmation, please contact Customer Services as soon as you can on 0300 124 0371 or alternatively, please email orders@nutrivend.co.uk, referencing the order number which includes the item/s you’d like to raise a query on. Please then click the product/s you would like the Customer Service Team to investigate into and state the reason as ‘missing item’ this will then generate a ticket to the Customer Service Team, and they will be in touch in regard to the solution/outcome.

We may require an image of the packaging you received your order in to help with our investigation.

Please note: we need to be made aware of any missing, incorrect or damaged items within 48 hours of you receiving the goods. If you are missing any parcels, this must be reported to us within 3 working days of your expected delivery date.

Please be aware, if you decline delivery of your order, you may be charged a delivery charge, a return charge and a packaging fee for the returned order.

If you would like to return any unwanted products, you can do so but these need to be unopened and in their original condition. Any returns must be reported within 14 days of you receiving the goods. You will then have a further 14 days to return them. The goods would need to be returned at your own cost and we recommend you using a tracking service.